This Privacy Policy explains what personal information 22win collects from players in the Philippines, how we use it, and the steps we take to keep it safe on every device you use.
Last updated: June 2025 · Applies to all registered users in the Philippines
We only gather the data we genuinely need to run your account, process transactions, and keep the platform secure for every player in the Philippines.
When you register on the 22win platform, we collect your full name, date of birth, email address, and mobile number so that we can create and maintain your account securely. We may also request a government-issued identification document — such as a Philippine national ID, passport, or driver's licence — when verifying your identity in line with our compliance obligations. This information is used solely to confirm that you meet our eligibility requirements and to protect your account from unauthorised access. We store this data only for as long as your account remains active or as required by applicable Philippine regulations. If you choose to close your account, we will retain only the minimum information required by law and delete the rest in a timely manner.
Every deposit, withdrawal, wager, and balance adjustment made through your 22win account is recorded as part of your transaction history, allowing us to provide you with an accurate account statement at any time. We collect payment method details to the extent necessary to process your transactions — for example, the name on your account and the last few digits of a registered payment instrument — but we do not store full card numbers or full e-wallet credentials on our servers. All payment data is handled using industry-standard encryption, and access is restricted to authorised personnel only. Transaction records may be reviewed by our compliance team as part of routine monitoring for fraud prevention and responsible gaming purposes. We retain transaction records for the period required by Philippine financial regulations before securely disposing of them.
When you access 22win through a browser or mobile device, we automatically collect certain technical information including your IP address, device type, operating system, browser version, and general location data derived from your IP address. We also log the pages you visit within the platform, the features you interact with, and the duration of your sessions in order to understand how players use our services and to continuously improve the experience. This data is processed in aggregate form wherever possible and is not used to build individual profiles for advertising purposes. Usage data helps us detect unusual activity that might indicate a security threat or a breach of our terms, and it enables our technical team to diagnose and resolve performance issues quickly. No usage data collected in this way is sold or shared with third-party advertisers.
If you contact our support team via email at [email protected] or through any other communication channel we make available, we retain records of that correspondence so that we can track the progress of your query and provide consistent follow-up assistance. Information you voluntarily share in those communications — such as details about a transaction dispute, a technical issue, or a responsible gaming request — is used only for the purpose of resolving your concern and improving our service quality. We do not use the content of your support communications for marketing or profiling purposes. Support records are retained for a reasonable period after your query is resolved to allow for any follow-up or escalation that may be needed. You may request access to your support communication records at any time by emailing [email protected].
Your personal data is used for specific, legitimate purposes — here is a clear breakdown of exactly what those purposes are and why each one matters to you as a player.
The primary reason we collect your personal data is to provide you with access to the 22win platform and all its features, including sports betting markets, casino-style games, and your personal account dashboard. Without your registration information, we cannot create your account, verify your eligibility, or ensure that your winnings and withdrawals are attributed correctly to you. We use your contact details to send you important account-related communications — such as deposit confirmations, withdrawal notifications, and security alerts — that are necessary for the normal operation of your account. These communications are not marketing messages and cannot be opted out of while your account remains active, as they are essential to the service. If your contact details change, please update them promptly by logging into your account or by contacting [email protected] to ensure you continue receiving critical notifications.
22win uses transaction data, device data, and account activity logs to monitor for signs of fraudulent behaviour, money laundering, or any other activity that could harm the platform or other players. This monitoring is a legal obligation under Philippine regulations and is also essential to maintaining a fair and trustworthy environment for the entire 22win community in the Philippines. When our systems detect unusual patterns — such as multiple rapid withdrawals, login attempts from unrecognised devices, or inconsistencies between a player's registered information and their payment method — we may temporarily restrict account activity while our compliance team investigates. We do not take action on automated alerts alone; a human review is always part of any account restriction process where we have the ability to do so. Security-related data processing is conducted in our legitimate interest and in the interest of all players who use the platform.
We use account activity data — including betting frequency, session duration, and deposit patterns — to identify players who may be showing signs of problematic gaming behaviour, in line with our responsible gaming commitments and applicable Philippine guidelines. When our systems flag a potential concern, a member of our team may reach out proactively to check in with the player and provide information about the support tools available, such as deposit limits and self-exclusion. Players who have registered a self-exclusion with 22win will have their data retained specifically to prevent them from registering a new account, as circumventing a self-exclusion is a breach of our Terms and Conditions. We never use responsible gaming data for any commercial purpose, and it is handled with the highest level of discretion within our team. You can find out more about the tools available to you on our Responsible Gaming page.
As a player based in the Philippines, you have clear rights over the personal information we hold about you — and we are committed to honouring them promptly and transparently.
You may request a copy of all the personal data we hold about you at any time by contacting [email protected]. We will respond within a reasonable timeframe and provide your data in a clear, readable format. There is no fee for a standard access request, and we will not require you to justify why you are making the request.
If any personal data we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update basic account details such as your email address or phone number directly through your account settings, or you can contact [email protected] if you need help correcting information that requires verification, such as your name or date of birth.
You may request the deletion of your personal data where we no longer have a legal basis to retain it. Please note that we are required to keep certain records — including transaction histories — for a defined period under Philippine regulations, so not all data can be deleted immediately upon request. We will tell you clearly which data can be erased and which must be retained, and we will delete the rest without undue delay.
Where we process your data on the basis of our legitimate interests — such as fraud monitoring or platform improvement — you have the right to object to that processing. We will review your objection carefully and stop processing unless we can demonstrate compelling grounds that override your interests. Objection requests should be sent to [email protected] with a brief explanation of your concern.
You may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider if you choose. This right applies to data you have provided to us directly — such as your registration information and transaction history — and will be fulfilled within a reasonable timeframe upon receipt of your written request at [email protected].
To exercise any of the rights listed above, please email our team at [email protected] with your full name, registered email address, and a description of your request. We may need to verify your identity before processing your request to protect your account security. We aim to respond to all data rights requests within 30 calendar days of receipt.
Quick answers to what Philippine players most often ask about how 22win handles their personal information.
Our support team is here to help Filipino players understand their data rights. You can also visit our FAQ page for quick answers to common account and platform questions.